Course Delivery Projects Manager (Fixed Term) | Student Experience Manag, RS Consult, GB

Desired Location/Timezone: UK/EUR

Report to: Head of Delivery

Positions available: 1

Your Mission (what we want this role to accomplish and the impact it will have)

At FourthRev, we’re all about helping students secure career outcomes.  As a Delivery Projects Manager,  your role is focused on the successful management of our delivery projects and programmes,  enabling students to achieve their career outcomes through a world class programme journey — in a new category of education that brings alignment between industry and higher education.

As a Delivery Projects Manager, you will support the Head of Delivery to oversee and support the programme teams and various ongoing programmes and projects across the delivery team. There are a number of largescale projects that need finalising in the first half of 2025 and this role will support the roll out and completion of these projects in order to get impact to our learners and continuously improve our OKR & metrics.

This role is a managerial role that is responsible for the operational delivery of a world class student experience through working closely with the wider Delivery Management Team, Success Management Team and in particular the Manager of the SX Team.

Programme and Delivery Experience

• Developing and implementing high quality, timely and efficient processes to ensure successful operational delivery of programmes;
• Oversee and manage the supporting teams, including programme coordinators, facilitators and Industry Mentors;
• Act as the escalation point for complex programme challenges to resolve problems and ensure a smooth journey and successful learner outcomes;
• Work closely with the Manager of the SX Team to ensure that the learner support for your programmes is delivering excellent results;
• Coordinating expert facilitators and industry mentors overseeing the administrative delivery of courses to ensure a successful student experience and outcomes;
• Supporting the recruitment of expert facilitators, managing their onboarding, course delivery responsibilities and overall experience to drive facilitator retention;

Stakeholder Liaison (internal and external)

• Working effectively across internal teams and external partnerships to drive collective success;
• Develop and maintain strong relationships with key customer stakeholders so as to maximise overall relationship success and drive partnership retention and growth;
• Work closely with education partners to understand the critical enablers of their success to inform continuous improvement efforts of FourthRev;
• Liaise with various partner stakeholders to swiftly resolve any issues;
• Represent the voice of the programme and partners in various organisational meetings, planning sessions and other activities.

Projects, Systems, Operations

• Utilise student, facilitator and partner queries to build organisational systems, processes and other assets which can be utilised on an ongoing basis as the organisation grows;
• Analysing course data and related metrics to make recommendations for operational improvements;
• Lead a portfolio of projects across the delivery space; providing regular updates on progress and demonstrating impact of completed works
• Providing regular comms and engagement with DMT and wider delivery team when rolling out projects